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Role Description

IT Junior Support Assistant - Make a difference 

Location:

Leatherhead and Across all homes spanning Oxfordshire, Devon, Kent & East Sussex

Salary:

£24,000- £25,000 per annum (depending on experience) plus SeeAbility benefits 

Hour:

Full time, 37.5 hours per week, Interim for 12 months

Driving Required:

Driving own vehicle is essential

 

Your Role

We are looking for an enthusiastic IT Junior Support Assistant to provide professional, consultative and pro-active support to central office staff and staff in our remote Services.  Whilst ensuring best practice and fit to organisational goals and values.  The key to our on-going success and plans for future growth is ensuring that we have the right people in place at the right time to drive our organisational objectives.
SeeAbility provides extraordinary support and champions better eye care for people with learning disabilities and autism, many of whom have sight loss. We encourage people with disabilities to challenge what they expect from life, from themselves and from wider society. The people we support overcome huge barriers to achieve exciting new things every day: some big, some small, all extraordinary. 
 

Your Responsibilities

  • Provide IT assistance to staff based in our Central office and in our remote locations
  • Managing and keeping an inventory of company assets (laptops, desktops, mobiles and tablets)
  • Managing our MDM (Microsoft InTune)
  • Work closely with our IT support provider to troubleshoot and resolve issues
  • Carry out documented tasks, example might include new laptop build
  • Adopt existing procedures and policies and provide support for the work to develop new and improved ones
  • Assist users with Microsoft applications queries
  • Running and reporting on phishing simulations
  • Configure and deploy Teams Telephony hardware
  • Provide support with AV and IT equipment in the Central office
  • To ensure that problems are dealt with in a timely manner
  • Establish excellent working relationship with external suppliers and partners
  • Escalate problems to service providers/suppliers and assist them to find a resolution.
  • Participating in planned projects to facilitate upgrades and replace systems
  • Other ad-hoc support requests and projects compatible with the role
  • Occasional visits and infrequent overnight stays to other SeeAbility sites
  • Ensure that a high level of customer service and support is provided to all internal and external customers at all times

     
     

    Our Benefits

    Why we work for us?         

    Your development and appreciation 

    • Annual excellence awards 
    • Long service awards every 5 years and recognition 
    • Development Discussions: Opportunity to discuss your progress and your future 
    • Leadership development academy for the next steps in your career 

    Your work-life balance 

    • 33 days holiday (incl. bank holidays), increasing to 41 days with long service (1 extra day for each year of service
    • Life events: Time off when you need it most 
    • 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years 
    • Buy or sell annual leave scheme
    • Enhanced Family-Friendly Pay 
    • Paid Fertility Leave 
    • Carers Leave available 

    Your money goes further 

    • £500 monthly bonus scheme for two lucky colleagues  
    • Eligible for Blue Light Card discounts 
    • Discounts and cashback at hundreds of shops, restaurants and activities 
    • Access to Tickets for Good 
    • Pay reviews and commitment to pay competitive rates 
    • Employer contributory pension scheme: Support and tools to help you make the right decisions about your future  
    • Paid DBS and renewals 
    • Season ticket loans 

    • Advance Pay/Savings  scheme using WageStream app

    Your wellbeing counts 

    • Cycle to Work scheme 
    • Life assurance of 2x annual salary 
    • Free 24/7 employee assistance programme for advice and support 
    • Free eye test  
    • Discounted Gym Membership 
    • Dedicated in house Wellbeing Coach for your team 

    Safeguarding and Promoting Welfare

    SeeAbility is committed to safeguarding and promoting the welfare of the people we support. We expect all staff to uphold this commitment and have a strong understanding of their roles and responsibilities in safeguarding. 

    Safer Recruitment

    As part of our safer recruitment procedures, we require the following checks for all successful applicants:

    • A criminal background check through the Disclosure and Barring Service (where appropriate).
    • Documentary evidence to confirm your identity, current address, and the right to work in the UK.
    • Health Declaration to ensure that you are medically suitable for the role you have been offered. 
    • References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults. 

    These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.

    Diversity

    SeeAbility is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all identities, including those from underrepresented groups and those who have a disability or neurodivergent condition. We are please to confirm that we are a Disability Confident Employer.

    We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated, and their opinion valued. We are happy to offer any reasonable adjustments to the recruitment process or the role itself to ensure a fair and equitable experience for all candidates.

    In exceptional circumstances, the exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.