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Role Description

Complex Needs Support Workers - Supported Living Apartments

You must live in the UK and have the Right to Work in the UK full time. 20-hour Student Visa's cannot be accepted. SeeAbility is currently unable to support any sponsorship requests.

Location: Redhill, Surrey RH1 4EA

From Redhill station, please click here and from Earlswood station, please click here.

  • Salary: £12.00 per hour (£23,400 per annum) plus benefits
  • Hours: 37.5 hours per week, between 7.30am and 10.30pm, Monday to Sunday, this will include 2 core shifts:
  • 15 hours – 10.30am to 10.30pm, sleep-in and then 7.30am to 11.30am
  • 12 hours – 8.00am to 9.00pm on a shift rota basis. 
  • Contract: Full-time, Permanent

Do you have demonstrable experience of behaviours that challenge and complex mental health needs?

Are you resilient, calm, and non-judgemental in a crisis?

If this is you, we want to hear from you.

The Role of Complex Needs Support Worker

The Complex Needs Support Worker role is essential and plays a key role in the overall experience to the people we support at SeeAbility. Over the coming months, Royal Hill Park have the opportunity to support further individuals with complex health needs, to live a more fulfilled life and ultimately become more independent.

We are on the lookout for knowledgeable Complex Needs Support Workers who are eager to join our inclusive and supportive team. Together, we work harmoniously to provide the necessary support to individuals with autism, learning disabilities, mental health conditions, trauma-related conditions, behaviours that challenge, and visual impairments.

In your role, you will utilise your expertise to assist the people we support. We highly value individuals who possess a strong work ethic and are open to the training we offer. You will be responsible for delivering both direct and practical support to the people we support and their families. It can be quite a challenging environment at times, so a positive attitude, compassion, resilience, and vigilance are important.

You will work in both 1:1 and group settings and be able to work independently and as part of a team. You will need to be calm, patient, and resilient and have a consistent approach. You will assist the people we support to engage in the interests they love. It is hugely rewarding to see the people you support improve; being able to do something today that they couldn't do last week, just because of you!

Furthermore, as Complex Needs Support Worker you will be responsible for: 

  • Daily activities such as personal care; laundry; meal preparation; medication and administration.
  • Getting to know the people you will care for and help them to live the life they want to live
  • Taking personal responsibility for the quality of care and assistance delivered to the people you will care for
  • Safeguarding and promoting the welfare of the people you will take care of
  • Familiar with challenges supporting complex needs, including behaviours, trauma, self-harm and able to manage such situations in a calm, non-judgemental manner
  • Helping the people you will assist plan towards and achieve both short and long term aims 
  • Planning and be in favour of activities, such as vacations, learning and social engagements always being creative and exploring new opportunities 
  • Assisting the people we support, to manage their personal affairs making, preparing for, and attending any appointments
  • You will assist the people we support and their families, and ensure they are treated with respect, dignity, and equality
  • To work in accordance with SeeAbility’s values
  • Assist in the writing of reports and attend reviews where appropriate
  • Administer medication where necessary
  • Act as an advocate where appropriate
  • Contribute to team meetings and forums

To find out more:

Read more about Redhill Supported Living


Safer Recruitment and Diversity

SeeAbility safeguards and promotes the welfare of the young people and adults we support. Therefore, we work with successful candidates to complete appropriate vetting checks prior to joining.

SeeAbility is committed to promoting equality, encouraging diversity and embracing inclusion among our workforce. We want our workforce to be truly representative of all sections of society and the people we support.

Our Benefits

Your rewards

Training and Development

At SeeAbility, we fully support your training and development. You will start with an extensive Induction programme and throughout your probationary period you have face-to-face training, e-learning, and guidance to support you whilst in your new role.

Your continued development is important to us, therefore, SeeAbility offer the means to progress your career, your way! You will learn and have support in your role, and have the opportunity achieve professional qualifications - Care Certificate, QCF levels 2-5, which are funded by SeeAbility!

Your extraordinary opportunities

  • Leadership development academy and talent programme for the next steps in your career.
  • Fully paid essential training.
  • Funded professional qualifications – Care Certificate, QCF levels 2-5 available.
  • Annual excellence awards.
  • Long service awards and recognition.
  • Quarterly 1:1s: Opportunity to discuss your progress and your future.
  • We are a Living Wage Employer.
  • Free Winter Breakfast Club – January to March.

Your work-life balance

  • 28 days holiday (incl. bank holidays), increasing to 36 days with long service (1 extra day for each year of service).
  • Life events - Time off when you need it most.
  • Flexible working - We are up for anything that works for your team and the wider organisation.

Your money goes further

  • Discounts and cashback at hundreds of shops, restaurants, and activities.
  • Eligible for Blue Light Card discounts.
  • Save 10% on monthly bus travel.
  • Pay reviews and commitment to pay competitive rates.
  • Employer contributory pension scheme - Support and tools to help you make the right decisions about your future. 
  • Refer a friend and receive £600 (Support Workers to Deputy only).
  • Paid DBS and renewals.
  • Season ticket loans.
  • Cycle to Work Scheme.
  • Discounted mobile phone options.

Your wellbeing counts

  • Life assurance of two times annual salary.
  • Organisational Sick Pay Scheme after 6 months service starting at 2 weeks and increases with service up to 12 weeks at 3 years’ service.
  • Free 24/7 employee assistance programme for advice and support.
  • Free eye care vouchers.
  • Discounted gym membership.